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Updated by user Jan 20, 2014

Play N Trade has ignored all inquiries into this issue. Thankfully, my credit card company saw reason and refunded me fully. *** Play N Trade.

Original review posted by user Dec 19, 2013

On 12/15/13 I bought two (2) items from Play N Trade at 7170 W Cermak Rd, Berwyn, IL 60402: one (1) Ear Force XP400 Wireless Headset $219.99, and one (1) PS3 New Game $59.99. I also traded in an old game for $8.00 credit towards the new game.

Once home, I decided I wanted to return the headset. On 12/17/13 I returned to the same Play N Trade and requested to return the unopened, fully-sealed Ear Force XP400 Wireless Headset. I also inquired about an anomalous "Fee" of $13.00 on the receipt, which I had not noticed until that day. I was told that because there was a "Trade In" credit of $8.00 on the receipt, that any refund would only be issued as a store credit - even the $13.00 "fee" which the cashier admitted was an overcharge mistake on their part.

I referred the cashier to Play N Trade's Return Policy which is clearly written at the bottom of all their receipts: "New merchandise (Video Games, DVD's, Music Bundles and Accessories) may be returned... within 14 days of purchase with the original sales receipt. Returned merchandise must be in the original sealed box or package with all accessories and manuals and be in salable condition." I also noted that no mention of this trade in/return stipulation was visible anywhere in the store, nor was it mentioned at the time of the original purchase. When the cashier refused to honor his store's refund policy, I asked to speak to a manager.

The cashier contacted Mr. Mousa Joudeh (manager) by phone, and allowed me to speak to him directly. Mr. Joudeh also insisted that Play N Trade would only issue a store credit.

I left the store with my merchandise and receipt and immediately contacted my credit card company, the Better Business Bureau, and the State Attorney office. I want Play N Trade to honor its own Return Policy.

DESIRED OUTCOME: I want to return the Ear Force XP400 Wireless Headset to Play N Trade, and I want my credit card refunded for the cost of the Ear Force XP400 Wireless Headset, as well as any applicable tax on that purchase, as well as the mistakenly charged "fee" of $13.00. The total amount of refund I seek is $252.7891.

Monetary Loss: $253.

Location: Chicago, Illinois

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Guest

you got yourself there you said it when you quoted their return policy "it MAY be returned" doesn't mean it WILL be returned. you also don't state if it states on the receipt HOW the return is made.

some return policies will say to the original tender others do not. if it doesn't say then you may be SOL. calling the attorney general will do nothing as no law was broken as a merchant they have every right to NOT return something no matter the reason/excuse.

calling the BBB will also do nothing as again nothing wrong was done. shady perhaps but not illegal.

Florette Wes
reply icon Replying to comment of Guest-761250

:roll

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