Play N Trade - Jensen Beach FL nightmare

My son bought a set of new headphones at Play N Trade in Jensen Beach FL.After returning them within the 14 day return policy as stated on their receipts the owner would not take the retun stating that the first pair he returned in 2hrs(because there was a defect)no way, he's not taking them back.

Called the corporate office and got no where saying they would have the owner call me. They never did. Called corporate again told me to pretty much take a hike. Let's see how they like a nice negative BBB listing.

Don't buy from them they do not honor their policies!!!And to boot the employees are just as big jerks as the owners!

Report Comment

More Review Details

Monetary loss:
Product or service
Multi Use Headphones
Review category
Review rating
2 out of 5
review #206131 by
Had an experience with Play N Trade? Submit review ›
Helpful? 1 Yes 1 7 No 7
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Mikey Mike

May 01, 2011 #281163

Sorry, I have returned a new game to Game Stop that did not work and they took it back. Do not compare yourself to Game Stop please.

0 0 Reply

Apr 30, 2011 #281033

Honestly, most smaller, specialty retailers do the same thing. All 3 GameStops here do not take anything new back, ever...

0 0 Reply

Jan 23, 2011 #239219 Pine Prairie, Louisiana

Nice try, the item was new.
So I guess your the only store in the US who does not take NEW item returns for either a store credit or refund within 30 days? Hiding behind a manufactor's policy?GIVE ME A BREAK!
You don't have to worry about your returns because I have made sure that EVERYONE I know and then some, will NEVER shop at your store and the one in Stuart.

0 0 Reply

Jan 23, 2011 #239190

The 14 day policy as stated on the PNT receipt refers to USED items. If you purchased a NEW item then the receipt says to contact the manufacturer. If this store replaced your first item they were being nice b/c the policy doesn't require them to do so. Most packaging on anything NEW tells the consumer to contact the manufacturer if there are issues, not to return the item to the store where purchased.

1 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Play N Trade. However, many companies do monitor reviews on our site.

You were reading a complaint about Play N Trade.
Filing a new complaint about